November is National Hospice & Palliative Care Month, a time to honor the heart and soul of UpliftedCare—our extraordinary team. Every day, you bring compassion and community connection to the forefront of your work. This month, we’re shining a light on the stories that define who we are: moments that remind us why we do what we do. We’ve asked our team to reflect on their personal journeys and share what it means to uplift others through care. These reflections will be featured throughout November, celebrating the spirit of UpliftedCare and the people who make it truly special.
Meet Our Team:
Yolanda Davis – Director of Compliance
What keeps you rooted in this work – even on the hardest days?
“What keeps me rooted in this work, even on the hardest days, is knowing the impact we have on real people and their families. In compliance, I may not be at the bedside, but I am confident that the work I do ensures every patient is treated with dignity and respect—and that matters deeply to me. I’m also grounded by the family-like atmosphere we’ve built here. The support I have received during some of my lowest moments here reminds me why I keep showing up.”
Is there a moment from your work that stands out to you as especially meaningful or human?
“There was a Palliative patient who needed a copy of her insurance that she had left at home. She was crying, sitting at the doctor’s office, because they wouldn’t see her without it. The doctor’s fax machine was out of order. I asked her if she wanted me to bring her a copy, and she said yes. The patient provided incorrect directions three different times. The last time I asked her, I could speak to the receptionist? Who gave me the correct address? That made me feel good about myself.”
When people express their fears of hospice to you, how do you help “redefine” their perception?
“When someone tells me they’re afraid of hospice, I listen. A lot of their fear comes from not knowing what to expect or thinking
hospice means “the end.” I try to gently shift that perspective by explaining that hospice isn’t about giving up—it’s about focusing on comfort, dignity, and making every moment count.
I let them know hospice is a type of care that wraps around the patient and their family. It’s a team of people who show up with compassion, expertise, and support — not just for medical needs, but also for emotional and spiritual ones.
Once folks understand they won’t be alone—that there’s a whole support system to help them through one of the most challenging times—it can take a lot of the fear out of the unknown.”
How has working in hospice/palliative care changed your perspective on life, family or community?
“Working in hospice care has changed the way I view life. I don’t see time the same way anymore. The little moments—sitting together, holding a hand, hearing a favorite song—those are the things I notice and value so much more now.
It’s also made me more intentional with the people I love. Because I’ve seen firsthand how quickly life can shift, and how meaningful it is to really be present with the people who matter.
And when it comes to community, I’ve seen the best of what people can do for one another. The way families, neighbors, and even strangers come together during hard times has shown me how powerful compassion really is. Working in hospice has given me a deeper appreciation for connection—and a reminder that we’re all better when we take care of each other.”
Is there a moment or person who reminded you why you chose this work?
“Yes, my family reminds me why I chose this work. I get to see the benefit on a personal level.”
Hospice Care
When that time comes, hospice is there every step of the way with the patient and family as they focus on comfort at the end of life.
Palliative Care
Palliative care is a chance for people dealing with life-limiting illness to have relief from the symptoms, pain and stress of dealing with the illness and to have an extra layer of support.
Care Where You Are
Most patients receive hospice care in a private home. Yet did you know that UpliftedCare also provides care to those living in a nursing home, hospital or assisted living?
Complementary Therapies
Support services such as massage, respiratory therapy, music, and pet therapy can play a significant role in enhancing quality of life for those who are ill. From easing discomfort to evoking fond memories, these therapies can heal the body and lift the spirit.